Transparency, Scholarship & Personal Guidance for every collector
HOW DO YOU AUTHENTICATE ANTIQUE PIECES?
HOW DO YOU AUTHENTICATE ANTIQUE PIECES?
Unfortunately we cannot change your order after you have placed it. If you want to change or cancel your order, please contact us here.
DO ITEMS COME WITH PROVENANCE OR DOCUMENTATION?
DO ITEMS COME WITH PROVENANCE OR DOCUMENTATION?
Unfortunately, we cannot offer exchanges. If you need a different size or color of an item, you will need to place a new order and return the item that does not fit. If you order the same model again in a different color or size, we can ensure that you can keep any discount that may have been granted on the original order. The returned item will be refunded as soon as it arrives at our warehouse.
ARE SIGNED AND NOTABLE PIECES INDEPENDENTLY VERIFIED?
ARE SIGNED AND NOTABLE PIECES INDEPENDENTLY VERIFIED?
Unfortunately, we cannot offer exchanges. If you need a different size or color of an item, you will need to place a new order and return the item that does not fit. If you order the same model again in a different color or size, we can ensure that you can keep any discount that may have been granted on the original order. The returned item will be refunded as soon as it arrives at our warehouse.
HOW DOES THE ANTIQUE GUILD VERIFIE ORIGIN, SIGNATURE & PERIOD?
HOW DOES THE ANTIQUE GUILD VERIFIE ORIGIN, SIGNATURE & PERIOD?
Unfortunately, we cannot offer exchanges. If you need a different size or color of an item, you will need to place a new order and return the item that does not fit. If you order the same model again in a different color or size, we can ensure that you can keep any discount that may have been granted on the original order. The returned item will be refunded as soon as it arrives at our warehouse.
what is the return policy for antique objects?
what is the return policy for antique objects?
Orders placed on this shop can be sent to Europe and North America. For shipping to other countries, please contact us.
can i reserve or place an item on hold?
can i reserve or place an item on hold?
Delivery is free in US for purchases over $70. Otherwise, delivery is $8.
do you offer layby, payment plans or financing options?
do you offer layby, payment plans or financing options?
The dispatch takes place via the parcel service GLS. We offer delivery to your home address.
do you ship within australia and internationally?
do you ship within australia and internationally?
No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.
is shipping insured for high-value antiques?
is shipping insured for high-value antiques?
Absolutely not. We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.
what are handling times and packaging standards?
what are handling times and packaging standards?
Absolutely not. We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.
how should i care for antique jewellery or silver?
how should i care for antique jewellery or silver?
We accept Visa, MasterCard and American Express cards. Alternatively, you can finalize your order with PayPal payment service.
can you advise on restoration or conservation?
can you advise on restoration or conservation?
We accept Visa, MasterCard and American Express cards. Alternatively, you can finalize your order with PayPal payment service.
do you offer professional conservation?
do you offer professional conservation?
We accept Visa, MasterCard and American Express cards. Alternatively, you can finalize your order with PayPal payment service.
can you help source a specific maker or item?
can you help source a specific maker or item?
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how do alerts for sold or rare items work?
how do alerts for sold or rare items work?
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can i request research details on a particular piece?
can i request research details on a particular piece?
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do i need an appointment?
do i need an appointment?
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can i view a specific item before purchasing?
can i view a specific item before purchasing?
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where are your brisbane locations and opening hours?
where are your brisbane locations and opening hours?
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Contact us for advice, sourcing requests or private appointments.
